We are not satisfy on the reason of this delay since this is not the first time that we have used your services to deliver on this destination.
Drivers should have share experience to each other on how to reach the destination to make sure that truck will arrive on time.
We are going to report to Dumex (who recommend us to use your services) on your performance at the end of this month and we will raise this issue to them
since they are complaining us on the delay delivery which caused by Kerry logistics.
Please could you discuss within your team on how to solve this problem and report back to us by today.