Information Systems Success Revisited
Abstract
The DeLone & McLean IS Success Model
has become a standard for the specification and
justification of the measurement of the dependent
variable in information systems research.
Attempts to apply and test the model have
resulted in both confirmation and challenges.
This paper reviews and analyzes over 150
articles which have referenced the model over
the past eight years in order to examine what
more we have learned about measuring IS
success. It highlights recent contributions to IS
success measurement and proposes a
Reformulated IS Success Model which
recognizes and incorporates those contributions.
The report concludes with recommendations for
future IS success measurement.