Appeal to resume selling
If you are appealing only to have your withheld funds released, click here.
For more information on how to appeal, please see our Help page on Appeals for Suspended or Blocked Accounts.
Suspended for poor selling performance
In the text box below, please provide your Plan of Action outlining the steps you will take to correct the problems you identified. Providing a precise Plan of Action gives your account a better chance of being reinstated:
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I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of