Measures
Conflict Management Styles The Rahim Organizational Conflict Inventory (ROCIII)
Form B (Rahim, 1983) was used in this study. The ROCI-II, which measures the
five styles of managing interpersonal conflict, consists of 28 items. The items were
modified to measure subordinates’ perception of their immediate supervisors’ styles
of handling disagreements with them. Employees were instructed to indicate the
extent to which they agreed that each item described the way in which their
immediate supervisor handled interpersonal conflicts with them on a 5-point Likerttype
scale, ranging from strongly disagree (1) to strongly agree (5)