Testimonials
Testimonials are similar to facts and statistics, but in the form of statements from satisfied users of the selling organization’s products and services. Supportive statements from current users are excellent methods to build trust and confidence. They predispose the prospective buyer to accept what the salesperson says about the benefits and values offered by a recommended solution and reduce the prospect’s perceived risk in making a purchase decision. As shown in “An Ethical Dilemma,” the power of testimonials sometimes tempts salespeople to misuse them.
Written testimonials are especially effective when they are on the recommending user’s letterhead and signed. However, testimonials that list customers, trade publications, trade associations, and independent rating organizations along with one-sentence comments in a presentation can also be effective. For instance:
• “The American Dental Association has endorsed the new Laserlite drilling system as being safe and painless for the patient.”
• In January, Fortune magazine recognized CDW as the top-rated technology vendor on the basis of services provided to the buying customer.”
• “The RIMS Quality Scorecard rated Arthur J. Gallagher & Co. as the highest rated insurance broker in North America in terms of value and service provided to its clients.”