Effective verbal or spoken communication is dependant on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, listening skills and clarification.
Clarity of speech, remaining calm and focused, being polite and following some basic rules of etiquette will all aid the process of verbal communication. See our page: Effective Speaking for more information.
This page is designed to help you think about how you communicate verbally. The page includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended.