efficiency of such access; (b) Depth, focuses on the
detail and amount of information that can be
effectively communicated over a medium; (c)
Richness, increase the ability to support rich
communication; and (d) Aggregation enhanced the
ability to store and quickly process information
[13],[14].
The point of view of this implementation was came
from two perspective views: (1) Customer; and (2)
Business Process and Technology (See figure 4)