PURPOSE: Assist students and staff in the use of materials, equipment or services provided
by the Caldwell Center Bookstore; assist the Bookstore Director in the organization and
operation of the Bookstore.
ESSENTIAL FUNCTIONS
Establish and maintain a high level of customer service in accordance with bookstore and
college philosophy.
Assist in the processing of all bookstore sales, including walk-in and phone sales.
Prepare and process returns to publishers and vendors; prepare and maintain data records
of returns.
Acquire product knowledge of items sold and needs of college bookstore.
Receive, price, and stock books, supplies, and general merchandise; update shipping and
receiving data on computer as inventory is received for bookstore.
Maintain controls to insure accurate and timely receipt of merchandise, desired inventory
levels, and returns of merchandise under conditions of sale. Maintain and update bookstore
inventory records.
Perform functions related to cashiering such as: operating cash register and credit card
machine; assist customers; answer telephones and customer service questions; and handle
returns and complaints.
Record, balance, and deposit monies according to established procedures; prepare sales
reports and daily bank deposits for bookstore.
Assist in quarterly book buyback for students.
Use computer program to process financial aid, agency, and department charges while
maintaining the confidentiality and security of protected student information in accordance
with FERPA regulations.
Train in all standard operational procedures and assist other staff in the general operation of
the bookstore.
TVCC values professionalism in its employees. The following attributes and behaviors are
identified as examples of what is expected of an employee:
Display empathy and positive regard for others in written, verbal and non-verbal
communications.
Work effectively with colleagues and students by practicing punctuality, respect for
deadlines, collaborative problem solving, and honest communication.
Build trusting relationships by acting with integrity, courtesy, and responsibility, even in
the face of stress or demanding workplace conditions.
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Maintain proficiency as needed and approved by attending trainings, reading job-related
materials, and meeting with others in area of responsibility.
Dress appropriately for a workplace with frequent customer service interaction and
community outreach.
Meet all required standards of confidentiality and safety. Maintain work areas in a clean
and orderly manner.
QUALIFICATIONS
MANDATORY: Associate’s degree or equivalent education plus two years of retail or
customer service work experience. General knowledge of recordkeeping and statistical
report preparation. Requires computer skills with the ability to use job-related software and
the use of math. Able to communicate effectively verbally and in writing; pay attention to
details. Must be able to work independently; deal tactfully with the public both in person
and via telephone; maintain cooperative effective working relationships with faculty, staff
and students; and actively support a teamwork environment. Able to multi-task in a high
traffic/busy environment.
PREFERRED: One year of bookstore, cashiering, shipping and receiving, and/or inventory
experience. Knowledge or previous use of WinPRISM bookstore management system.
PHYSICAL DEMANDS
While performing the duties of this position, the employee is frequently required to sit,
communicate, bend, reach and manipulate objects, tools or controls. The position requires
mobility. Medium physical exertion; duties involve moving materials weighing 10-25 pounds
on a regular basis and 20-50 pounds on an occasional basis with assistance. Manual
dexterity and coordination are required over 50% of the work period while operating
equipment such as computer keyboard, mouse, calculator and similar machines.
WORKING CONDITIONS
Usual office working conditions. The noise level in the work environment is typical of most
office/retail environments, but can be hectic and fast-paced at times. Significant daily
contact in person and by phone with students and staff.
SUPERVISORY RESPONSIBILITY
Assist in the general supervision of student and part-time employees.
SUPERVISION RECEIVED
Works under the supervision of the Bookstore Director, in collaboration with the Director of
Caldwell Center.
The above description covers the most significant duties performed but does not include other related
occasional work.