Thank you for letting us know and we're sorry to hear about your brother. Please send our regards to your family.
We're happy to investigate further, but we need a little more information to help.
1) Please send a new message using the Pebble app on your smartphone. In the app, just open the menu, and tap 'Support' then 'Contact Support.'
2) Please include this case number 834798 in the body of the message.
3) Reply to this email with "Completed" so we can review your log files and provide next steps.
We look forward to your reply.
Best wishes,