This paper reports the results of a telephone survey of 151 undergraduates who withdrew in their
first year of study at post-1992 institution. It focuses on the negative experiences which they reported during
their time at the university and the ultimate reasons for leaving, exploring in particular issues around choice
of course, academic experience, socialisation and financial support. From this data and from demographic
information held by the university, distinct groupings of similar cases emerge, going some way to illuminating
which students leave, when and why. The paper concludes with a discussion around the relationship
between dissatisfaction, attachment and student retention, proposing that negative stimuli only go part of the
way to explaining withdrawal decisions
This paper reports the results of a telephone survey of 151 undergraduates who withdrew in theirfirst year of study at post-1992 institution. It focuses on the negative experiences which they reported duringtheir time at the university and the ultimate reasons for leaving, exploring in particular issues around choiceof course, academic experience, socialisation and financial support. From this data and from demographicinformation held by the university, distinct groupings of similar cases emerge, going some way to illuminatingwhich students leave, when and why. The paper concludes with a discussion around the relationshipbetween dissatisfaction, attachment and student retention, proposing that negative stimuli only go part of theway to explaining withdrawal decisions
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