To this day it remains the dominant model used to evaluate service quality (Woo and Ennew, 2005).Service is also very significant for Berenham (1989). He explains that the continuous growth of services is based on four fundamental factors which influence the process of purchasing: Cultural changes in aspects such as health. Today, many guests are concerned about whether or not hotels have fitness gyms and saunas and suchlike. New markets are thus created by hotels which offer these facilities