) SF has sought to understand the key drivers of workforce
engagement and their relationship on organizational performance.
In 2004, during a cycle of the SPP, senior leaders developed an
initial set of key factors that affect employee and volunteer wellbeing,
satisfaction, motivation, and engagement. An employee
and volunteer survey implemented that same year validated the
factors, which can be segmented and analyzed by employee or
volunteer, by function, and by length of service. SF recognizes
that volunteers who are present only for a specific event have different
needs and expectations than those who commit to SF over
a long period of time. The validation of factors impacting workforce
engagement is now a routine component of the SPP.