Abstract - A simple but dependable electronic device, Con-Dis, has been developed to gain reliable
information on elderly persons’ perceptions of their well-being. The device has been tested and
proven to be technically functional and dependable. It was tested in two care homes for the elderly
and two private homes to evaluate whether it provided reliable information about the service
quality. This report illustrates the practical usage of the device and shows its efficiency in gathering
reliable service quality information from the focus group. The results suggest that Con-Dis is
suitable for measuring the perceived service quality and seems to reduce the risk of too-positive
evaluations.