Static knowledge representation provides ease of use and
ease of built. Static knowledge representation is easy to build
because it uses 2 phase methods, training and testing. In
training phase, semantic network is built using all available
nodes (tuple). In testing phase, semantic network is proposed a
problem and it must provide a solution or recommendation
accordingly. Dynamic knowledge representation, on the other
hand, provides flexibility in solution finding, because the
semantic is built when a problem is proposed to the network. In
dynamic knowledge representation, the network is rebuilt when
a new node (tuple) is integrated into the network. In this
research, we use static knowledge representation to implement
the customer relationship.