Bradley and colleagues (2005) and Inouye and colleagues examined patient, family, and nurse satisfaction in HELP.
All results reported patient and family satisfaction with HELP at greater than 90% by self-report in surveys.
Nurses and nursing aids also reported greater satisfaction with the HELP program than the usual care methods.
Inouye and colleagues and Bradley and colleagues29 examined cost-effectiveness of HELP in survey studies.
Bradley and colleagues reported that 2 hospitals conducted their own financial analyses and found HELP to be cost-effective.
Inouye and colleagues surveyed 13 HELP sites; 10 of those sites reported that they found HELP to be cost-effective for their hospitals.
All studies examining cost-effectiveness were based on self-report, which may have an impact on the validity of the results