Starbucks recruits the best candidate to be its employees, and it has a great training program for its employees to learn the essential skills and knowledge required using in work. For example, the Barista Basics Training Program provides the initial training for a newly hired barista, and the District Manager Program is a foundational training program that prepares a new district manager to be successful in their role. (Learning and Development, n.d.).
Starbucks provides its employees with excellent employee services; it supports employees to be a skillful person. For example, one free pound of coffee a week, 30% in-store discounts, and completing a bachelor’s degree with full tuition reimbursement through Arizona State University.
The headquarter of Starbucks in the US will send its professional team to Starbucks in India for interviewing and training employees at its new stores in order to make its brand be standard by using Standard Operation Procedure (SOP) to protect its common culture.