Thus having an “internal IT market” is important.
When internal shared services providers and their users interact with an understanding of their mutual relationship
using fact-based data, then everyone benefits—IT,
the user, and the entire organization. Line-item IT
chargeback invoices not only create a service
provider/user market for pricing, but the cost calculations
also provide the basis, including service-level rates, for
SLAs, which formally document what a user should
expect from IT
Thus having an “internal IT market” is important.When internal shared services providers and their users interact with an understanding of their mutual relationshipusing fact-based data, then everyone benefits—IT,the user, and the entire organization. Line-item ITchargeback invoices not only create a serviceprovider/user market for pricing, but the cost calculationsalso provide the basis, including service-level rates, forSLAs, which formally document what a user shouldexpect from IT
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