A call center is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues.
A call center has an open workspace for call center agents, with workstations that include a computer for each agent; a telephone set/headset connected to a telecom switch, and one or more supervisor stations.
In our company have the contact center for a central point from which all customer contacts are managed.