1. Stop using negative phrases ... such as "I can't," "It's impossible," or "This won't work." Such statements program your mind to look for negative results.
2. When asked "How are you?" ... respond with "Terrific!" or "Fabulous!" or "I've never felt better!" rather than a depressing "OK" or "Getting by."
3. Stop complaining ... about things over which you have no control—such as the economy, your company, or your customers.
4. Stop griping ... about your personal problems and illnesses. What good does it do, other than to depress you and everyone else?
5. Substitute neutral words ... for emotionally loaded ones. For example, rather than saying “I'm enraged!” say “I'm a bit annoyed”—or, better yet, “I've got a real challenge.”