Set rules to establish culture
The right set of rules helps to cultivate the business culture family business owners want. "To cultivate a happy, successful, energetic and passionate team, all members must be in alignment and in sync," Kelly explains.
Kelly hired advisers to create "Toppazzini Rules," a set of guidelines intended to protect the entire team and preserve company culture. One of the rules is designed to promote fairness and avoid nepotism and there are no exceptions. For example, Kelly's daughter is graduating this year, and has to work somewhere else for two years before she can apply for a senior position in the family business.