a) Fares are non-refundable;
b) If you do not travel, Hong Kong Express Airways may refund certain taxes and charges to you provided that:
a. Hong Kong Express Airways does not remain obliged to remit the tax or charge to the body (e.g. airport or government) on whose behalf it was collected;
b. You should submit within 90 days unless stipulated by relevant laws or regulations. Please inquire with our call center.
c. A reasonable administration fee, as listed in the Fees Chart, will be deducted from the amount. If the administration fee exceeds the amount of refund, no refund will be paid.