6.1b(2) Key work process requirements are determined and validated
using the CTQ Determination Process. Before the 2006
SPP, the requirements were limited to effectiveness and accuracy
based on inputs from employees and volunteers. In 2006 the
CTQ Determination Process was enhanced to include not only
key hunger-reducing processes but also key support processes,
and this has resulted in broader and more comprehensive requirements
that relate to customer value, profitability, organizational
success, and sustainability. In 2007 volunteers, employees,
donors/suppliers, partners, and member agencies were included
in the CTQ Determination Process for requirement identification.
As a result of this enhancement, a scorecard is being developed to
share with key stakeholders to ensure further alignment with
them and improved metrics and customer satisfaction outcomes.
This enhancement also has resulted in improved comparative
data and benchmarks for learning and knowledge transfer among
and between various stakeholder groups
identified during step three of the SPP (Figure 2.1-1) and are
validated through annual interviews with key stakeholder groups
during step six of the SPP.