In terms of the technology-based perspective, the managers associated
knowledge management with various other systems (including data warehousing,
enterprise wide systems, executive information systems, expert systems, and the
intranet), as well as various tools (e.g., search engines, multi-media, and
decision making tools). Generally, participants associated knowledge
management with information technology infrastructure and more specifically,
with the integration of cross-functional systems worldwide. A clear view of a new
type of technology specifically dedicated to knowledge management did not
emerge. Indeed, this is consistent with the fact that knowledge management
systems can be accomplished with different technologies, the most effective of
which would likely depend upon an organization’s size and existing technical
infrastructure.