We protect fingerprint data using a Secure Enclave, which is uniquely paired to the Touch ID sensor," said an Apple spokesperson in response to complaints from users. "When [an] iPhone is serviced by an authorized Apple service provider or Apple retail store for changes that affect the Touch ID sensor, the pairing is re-validated. This check ensures the device and the iOS features related to Touch ID remain secure. Without this unique pairing, a malicious Touch ID sensor could be substituted, thereby gaining access to the secure enclave. When iOS detects that the pairing fails, Touch ID, including Apple Pay, is disabled so the device remains secure.