ABSTRACT
The purpose of this study is to examine the effect of brand image benefits on satisfaction
and loyalty intention in the context of color cosmetic product. Five brand image benefits
consisting of functional, social, symbolic, experiential and appearance enhances were
investigated. A survey carried out on 97 females showed that functional and appearance
enhances significantly affect loyalty intention. Four of brand image benefits: functional,
social, experiential, and appearance enhances are positively related to overall
satisfaction. The results also indicated that overall satisfaction does influence customers'
loyalty. The results imply that marketers should focus on brand image benefits in their
effort to achieve customer loyalty.
Keywords: brand image, satisfaction, loyalty, brand strategy, color cosmetic product