nurse will do something automatically sometimes. After that, you ask her to describe the technique that
she used...She will write it out, but the little thing she did to save time is not written. That’s experiential
knowledge. We were not transmitting such knowledge. We were wondering how it was done. We would start
videos and nurses noticed: “Hey I do that; I didn’t think that I was doing that...” We began writing things
down and describing them, and we noticed that there were a lot of unspoken actions. (Chief-nurse)