Officer: reservation, may i help you?
Mandy: yes of course. this is Mandy Powell, from Fire Bird Supplies. I'd like to book a non-smoking room with city view for 3 nights.
o: Sure. What is your arrival time.
m: I'll arrive at Bangkok on April 18th and leave on April 21.
o: Okay, Mr. Powell. Could I have your address, please?
m: 235 Maple Street, London, England 23Bx9G.
o: Do you have a telephone number?
m: Certainly. I'll give you my mobile number. That's 086-213-7695.
o: How about an e-mail address?
m: My e-mail address is mpowell@hotmail.com.
o: Sorry. Can you repeat that again, please?
m: mpowell@hotmail.com.
o: How will you pay, Ms. Powell? By cash, check, or credit card?
m: Credit card. Do you accept Master Card?
o: Absolutely. Can I have your card number.
m: It's 5434-2874-1695-7786.
o: 5434-2874-1695-7786. Can you tell me the expiry date?
m: August 2010.
o: Thank you, Ms. Powell. See you soon. Bye.