Describe the services delivered by a room attendant introduction
Room attendants are located in any tourism and hospitality business that provides accommodation to their guests.
In many hotels and resorts,more people are employed as room attendants than any other front line position.
The role of a room attendant is important for a number of reasons.
It many not be regarded as a glamorous position like working in a bar or on the reception desk; however a customer experience is certainly impacted, in a positive or negative way, depending on how well a room attendant performs their job.
The job of a room attendant quite often goes unnoticed as their job is performed when the guest is not in the room. that said, the services they provide are experienced by every guest who stays in the hotel. Every guest will use most aspects of the room. They will sleep in the be, clean their teeth at the basin, use the toilet and walk on the floor
Room in hotels and resorts quite often accommodate different guests from one night to the next. The room must appear as though no-one has stayed there before, with no exception
Hotel and resort guests have high expectations of how a room should be cleaned and presented prior to their arrival. every trace of past guests must be removed, down to single strand of hair and finger prints.