Does your organization have two years or more of data related to quality improvement of your products and services (e.g., graphs, historical data showing improvement trends, etc.)?
Zero-Based Organization
- Not evident that organization is tracking product/service quality during production and after delivery.
- Limited tracking of product or service quality.
World-Class Organization
- Organization tracks product/service quality during production and after delivery.
- Product/service quality shows positive trends over the past three years.