While it’s long been debated whether “happy” workers are indeed more engaged and productive than their discontented comrades, and whether organizations that invest themselves in more generous practices get rewarded with greater profitability, SAS’s performance provides irrefutable proof that it does. They’ve had 37 consecutive years of record earnings--$2.8 billion in 2012.
But dig well below the surface of generous perks and benefits that characterize SAS (and most other perennial “Best Companies To Work”), and you’ll discover its management team operates with uncommon philosophies, methods, and intentions.
They’ve discovered that feelings and emotions are the true drivers of employee loyalty, innovation, and productivity, and purposely have made workforce happiness one of their primary missions.