Extending Your Skills to Colleagues
In addition to perfecting your customer service skills, you should extend these skills to your colleagues in the workplace. In any work environment, you should treat every person you encounter with the same level of respect and politeness.
One of the hallmarks of the best leaders is how they deal with their subordinates. If they treat everyone with the same level of respect and professionalism, they are definitely born to lead. However, if they treat their subordinates as inferiors they are poor leaders and should not be entrusted with positions of authority.
We live in an era where our customers are more discerning and aware than ever. They won’t think twice about abandoning our firm for one that displays better levels of customer care. You do not want to be responsible for losing a client.