As service providers, organisations need to make sure that what they do is of a good
standard. A quality assurance system will help you to deliver high quality services (for
your service users) through a structured framework. It also helps to deliver consistently
good services. For instance by having a structured induction process for volunteers, it
can aid the planning process and save time and resources, as well as making a huge
difference to the experience of the volunteer.
Quality standards are also good tools to demonstrate to funding bodies, service
users and partners that you are committed to continual development and can offer a
consistent level of quality through a recognised system.