3. Feedback for existing program
Feedback is one of the major channel to bring problems to an attention. As newspapers, mass media, and World Wide Web reviewed, we found that there were talking about the study of lower intra-ASEAN roaming charged in ASEAN ICT Master Plan 2015 which planned to start in 2011. However, it has very slow progression; there is no update on public documents or any governmental sector websites about advancement. However, on customers viewpoint, there are a few feedbacks on social network and web blog. Table 2 shows number of telecommunication complaints in percentage between 2011 and 2012 (NBTC, 2013, p.5).