Enclosed please find the Crisis Communication Guidelines which become effective immediately
for the entire Interroll Group worldwide.
Definition of a crisis
A crisis is any situation that potentially threatens the integrity or reputation of Interroll,
usually brought on by adverse or negative media attention:
These situations can be any kind of legal dispute, accident, fire, negative news on
Interroll management or employees etc. that could be attributed to the Group.
It can also be a situation where in the eyes of the media or general public Interroll
did not react to one of the above situations in the appropriate manner.
Overall guidelines
1. All crisis should be reported to the CEO and the Head of PR immediately.
2. Ultimately, the CEO decides whether the incident is to be treated as a local or
a group-wide crisis.
Please make sure to circulate these guidelines to all relevant persons in your organisation.