Dear All,
ROTORK has investigated the failure of the motor and found that the stator & tangential worm wheel should be replaced.
ROTORK is working on these right now in their plant in Bath (Service Quality department).
Their objective is to directly send the replacement parts to ROTORK Thailand to get the motor repaired by their staff.
ROTORK will keep us posted latest beginning of next week as tomorrow is a holiday in Europe and Friday most of the people are on holidays (bridge day).
This is the actual status so far. Trust to have informed you correctly we are staying at your service for any further information you may need.
Mit freundlichen Gruessen / With kind regards / Sincères Salutations