1. Introduction
The creation of value is paramount to any company's survival (Kotler & Keller, 2008), especially when dramatic changes lead to fundamental shifts in what companies analyze, create, and deliver (Doyle, 2000 and Hunt, 2000). And yet academics and practitioners alike agree that we have only just begun to understand what ‘value’ means (Anderson & Narus, 1998). Lindgreen and Wynstra (2005) offer a starting point for further research, but they also leave several gaps to be filled. This article therefore offers a comprehensive overview of cutting-edge research on the ‘value’ that businesses and industrial marketers analyze, create, and deliver