Once LOI Printing is done, user has to check the checkbox “LOI Complete?” (i.e value of Y) and save it. Once this flag value is saved, then only the Task “Print/Sign the LOI/Contract Documents” has to be completed in the workflow by the user. Otherwise, if the flag value is N (or No) for this field, then the relevant alerts (based on Rent start date of opportunity) would be sent saying the LOI process is not complete and milestone would be updated to “018” and workflow would stop, which has happened in this case.