The correct story is as below.
On Saturday, a group of outside guests dined at the Sat. Grand BBQ and refused to pay for the dinner. They accused the staff of cheating them. Apparently, the cashier was careless in putting the wine bill of 11,000 Bht of another diner on their bill. The wine bill belong to the RW guests who already left.
The staff explained it was a mistake, the wine bill was taken out of the bill, but the guests were angry and accused the staff of cheating. They said they would write a bad review and threaten to call the police to arrest the staff. They would complained to the GM., unless the staff paid for the bill and cancelled their bill. They also asked the staff to put on the bill the reason for cancelling was due the mistake committed by the staff.
The staff said they were afraid of the guests and the police, so, they paid for the bill.
MD told them if they did not cheat they should not be afraid of the police, the hotel will protect them. In future, if the guests eat, they must pay.
If we make a mistake like the above, we could offer to waive a reasonable priced item, but we should not waive the whole amount.
In the meantime, Khun Robert please ask the guests at the Royal Wing to pay for the 2 bottles of wine they had at the BBQ.
The correct story is as below.On Saturday, a group of outside guests dined at the Sat. Grand BBQ and refused to pay for the dinner. They accused the staff of cheating them. Apparently, the cashier was careless in putting the wine bill of 11,000 Bht of another diner on their bill. The wine bill belong to the RW guests who already left. The staff explained it was a mistake, the wine bill was taken out of the bill, but the guests were angry and accused the staff of cheating. They said they would write a bad review and threaten to call the police to arrest the staff. They would complained to the GM., unless the staff paid for the bill and cancelled their bill. They also asked the staff to put on the bill the reason for cancelling was due the mistake committed by the staff.The staff said they were afraid of the guests and the police, so, they paid for the bill.MD told them if they did not cheat they should not be afraid of the police, the hotel will protect them. In future, if the guests eat, they must pay.If we make a mistake like the above, we could offer to waive a reasonable priced item, but we should not waive the whole amount.In the meantime, Khun Robert please ask the guests at the Royal Wing to pay for the 2 bottles of wine they had at the BBQ.
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