a b s t r a c t
In this paper the necessity for standardised automated information exchange between
travellers and transportation company is evaluated to improve the service quality of public
transport. Therefore the needs and expectations of transportation companies and travellers
are defined and the usage of a novel approach for bidirectional information and communication
systems in public transport is proposed. As a result, application scenarios for the
usage of customer information are described and the advantages of this novel approach,
especially for dispatching processes, are highlighted. Furthermore, the benefits for customers
and transportation companies in regard to service quality are pointed out.