Current situation,
1. We've cooperate with OS for providing free redeem codes [Zhang He] to players by let players registered and answered question to get code.
There was a problem that some players (around 12 - 14 people) registered many new accounts to get more codes to redeem in the game.
So we rechecked from redeem log and now contacting them to remove extra items.
2. Recall event, we started on 18th after sent all rewards to old players.
Some current users feel displeased and came to complaint in fanpage while another groups of players supported us and argue with them.
So we've hidden some rude posts to keep players calm.
3. We set new login event to provide Zhang Liao on 19th for 3 day for current players
4. New random boxes are very popular many players bought and came to show in Fanpage and close groups
We'll remove them on Jun, 1st
5. Hot Sale banner didn't get good feedback. They want cheaper price and better rewards
6. Blood War ranking had problem. Players didn't get rewards on Friday and but got reward on Saturday delayed for 1 hour.
We've check and sent reward to players one by one
7. There are some players report us about game lag, roll back which can't get items from crafting, hard to login.
As we tested, we found hard to login problems but none of us found rollback problems
We can check some data if players spent runes to random but we can't check other resources.
8. True Move and True Money Promotion with Bluepay.
Players who topup and didn't get reward came and complaint to us that they can't contact Bluepay and need our help.
Players have to wait till their team back to work to start checking players' cases.
9. Next update are now waitng to confirm with Zhuwei about Food Friendship system and new defense hero altar
10. FB Ads will start next week as plan sent before for 2 weeks; 10,000USD
11. Our staffs' issue, I'll have team meeting on Monday morning. Later will send another mail to you.