Hello Apiwat,
It’s Wendy again from the iTunes Store. I would like to thank you for your reply.
I want to assure you, that I understand your situation, however, this order can’t be cancelled, as I have mentioned previously. There is nothing that can be done until the order has been paid for. Once the order has been paid for we can look into the possibility of a refund for you.
Until the order has been paid, you will not be able to update your apps or make any new purchases from the iTunes Store.
If you’re not sure why your payment method isn’t working, check to be sure your address is correct in iTunes. Then, contact your bank or credit card company to see if the issue is on their end.
If you have questions about this order, we’ll be glad to give you the details. For privacy reasons, you should contact our Account Security team. You can find the contact information on this page:
http://support.apple.com/kb/HT5699
Let the Advisor know that you contacted iTunes Store Support by email, and give them your case number:
681505473
Hello Apiwat,
It’s Wendy again from the iTunes Store. I would like to thank you for your reply.
I want to assure you, that I understand your situation, however, this order can’t be cancelled, as I have mentioned previously. There is nothing that can be done until the order has been paid for. Once the order has been paid for we can look into the possibility of a refund for you.
Until the order has been paid, you will not be able to update your apps or make any new purchases from the iTunes Store.
If you’re not sure why your payment method isn’t working, check to be sure your address is correct in iTunes. Then, contact your bank or credit card company to see if the issue is on their end.
If you have questions about this order, we’ll be glad to give you the details. For privacy reasons, you should contact our Account Security team. You can find the contact information on this page:
http://support.apple.com/kb/HT5699
Let the Advisor know that you contacted iTunes Store Support by email, and give them your case number:
681505473
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