crisis management; leadership competencies; crisis leadership Newspaper articles, radio, and television almost daily feature some company in crisis. These organizational crises include events such as natural disasters,product recalls, corporate fraud, widespread sexual harassment, or employee discrimination against employees. In most cases, the leadership team is not prepared to manage the crisis, and mishandling an organizational crisis can have negative, long-term consequences for a firm’s profitability, reputation,
market position, and human resource management systems (Garcia, 2006).