Quality is defined as “the degree to which a set of inherent characteristics fulfill requirements”.
• Basic approach to Quality discussed here is intended to be compatible with International
Organization for Standardization (ISO ) norms.
• In order to ensure customer’s satisfaction and achieve quality, the project’s deliverables have
to conform to requirements and possess fitness for use (must satisfy real needs).
• Every project should have a quality management plan and should have data to demonstrate
compliance with the plan.