Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner
Helped Group Sales Coordinator maintain rooming lists
Provided guests with the requested information concerning the facilities, locations, and surrounding area
Processed all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer system
Assisted Corporate Reservation Director and Reservations Supervisor with a variety of tasks not limited to brochure requests, gift certificate processing, and data entry
Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
Researched new business opportunities and provided facility tours
Attended to guest needs such as shuttle service, delivery of personal artifacts, and other special requests
Solicited new and existing accounts through phone prospecting
Responded to community and university-related inquiries