FRIENDLY
• Make the job fun! If you’re having fun, the customer feels it
• Greet/acknowledge
- Verbal greeting- eye contact, hand shake etc.
- Acknowledge their valuable time
- Introduce yourself (whare you and what role you will be playing in their care)
• Energy = Tone & body language
- Tone – inflection & projection
- Body Language ( I care or I don’t care)
• Love all our clients and potential clients: everybody deserves great service! Love them with recognition!