Refer to your claim letter dated August 27, 2014.
We have carefully review the above captioned claim, this is “Shipper’s weight, load and count” on CY/CY basis, the carrier has no responsibility or liability for the quantity, weight, condition or existence of the goods furnished by or on behalf of the shipper. We also noted that said container was delivered out of our care and custody with no exception found.
In view of the foregoing, we respectfully decline this claim according to it is insufficient to suggest that the damaged cargo may result of the carrier and recommend you refer this matter to your shipper and or insurance underwriter for consideration.