Transport plays a pivotal role within the South African economy as it enables the country to
achieve economic growth and development. The transport industry does not only facilitate the
movement of freight and people, it also employs a great number of individuals and forms a
major part of South Africa’s Gross Domestic Product (GDP). The 9th Annual State of Logistics
Survey for South Africa indicated that transport costs were accountable for 7.7% and 7.8% of the
country’s GDP in 2011 and 2012 respectively (Havenga & Simpson 2013). The importance of the
transport industry makes it imperative that the industry is operated efficiently and effectively.