If you send us an email, please include as many details as possible including your order number
as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original
unbroken packaging within 14 days of receipt for a refund.
All products must be returned in their original packaging with all enclosed documentation
and the packaging cannot be broken or in any other way damaged – neither can the product.
Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself.
: Please refer to return process below.
The goods are your responsibility until they reach our office.
Please ensure you pack the return safely to prevent any damage to the products or boxes.
Your claim should be send to us as soon as possible.
If your claim is justified we will refund your full expense.