The purpose of Capacity and Availability Management (CAM) is to ensure effective service
system performance and ensure that resources are provided and used effectively to support
service requirements.
SG 1 Preparation for capacity and availability management is conducted.
SP 1.1 Establish and maintain a strategy for capacity and availability management.
SP 1.2 Select measures and analytic techniques to be used in managing the capacity and
availability of the service system.
SP 1.3 Establish and maintain service system representations to support capacity and
availability management.
SG 2 Capacity and availability are monitored and analyzed to manage resources and demand.
SP 2.1 Monitor and analyze capacity against thresholds.
SP 2.2 Monitor and analyze availability against targets.
SP 2.3 Report capacity and availability management data to relevant stakeholders.