CONCLUSIONS
PMQA was established in an effort to promote quality management of public sector in
Thailand. The PMQA criteria are embodied in seven categories: leadership, strategic planning,
client and stakeholder focus, measurement, analysis and knowledge management, human
resource focus, process management, and performance results. Not only can this tool be used
to prepare an organization for the award process but it can also help make discoveries in areas
that need improvement for further organization development.
OPSL’s journey towards high performance organization formally started with the
adoption of the PMQA criteria providing a focused, systematic and sustainable approach in
striving for quality management. Indeed, the ultimate goal in quality management journey are
not marked by achievement any award, but more meaningfully, the realization of the journey
itself. For this reason, the OPSL has understood the necessity for relentless development
being the true spirit of the never-ending quality management journey.